Delete my account and data
Last updated: 24 October 2026
HeyUs (publisher: El Mehdi KOUHAILI) does not use an account with an email or password: your "account" is the registration of each of your devices with the HeyUs Connect service. You can delete it, along with all your data, at any time and free of charge.
From the app (recommended)
- Open HeyUs on the device concerned.
- Go to My account › Privacy and sharing › Privacy charter (tap your picture, top left).
- Tap "Delete my account and all my data" and confirm.
- Repeat on each of your other devices.
Before that, you can export your data: My account › Settings › Backup and restore › Export a backup.
Without the app
If you no longer have access to your device, write to info@heyus.app with the subject "Data deletion", giving the name of the device, your HeyUs ID if you have one, and the name of a loved one you were connected with, so that we can find the registration. We delete it within 30 days and confirm it to you.
What is deleted immediately
- The device registration: name, photo, public ID, status (battery, last shared location).
- All your links with your loved ones and your devices, and the permissions granted.
- Messages, alerts and commands sent or received, and the photos and files you sent.
- Your online backups, your invitations and invitation codes, your webhooks.
- Your journeys recorded on the device, and those you shared (their card and their file).
- Your membership in shared spaces: spaces you created are handed over to another member, or deleted if none are left.
- All of the app's local data on the device.
What may be kept
- What you wrote in a shared space that continues with other members (for example a task or a list item), as in a group conversation; you can delete it yourself before leaving.
- Purchase records for an activation code (PayPal IDs, amount, dates), for the period required by accounting and tax obligations; the code and its seats remain usable on your other devices.
- Server backup copies, which disappear automatically after 14 days at most.
Uninstalling the app does not delete the data on the server: use the deletion above.