Terms of use

Last updated: 24 October 2026

1. Purpose

These terms govern the use of the HeyUs app (Android and Windows) and the HeyUs Connect sync service (together, "the Service"), published by El Mehdi KOUHAILI ("the publisher"). By installing or using HeyUs, you accept them.

2. The Service

HeyUs lets you connect your own devices and your loved ones, share what you choose (messages, photos, location, device status), organize the life of a couple, a family or a group (tasks, lists, calendar, expenses…), receive safety alerts and automate actions. Some features depend on your device, its operating system and the permissions you grant.

3. Access, age and devices

• No account is needed: each device gets an anonymous ID. You are responsible for access to your devices.
• You must be at least 13, or the age required in your country, or use HeyUs with the consent and guidance of a parent or guardian.
• Your device names, your photo and your public ID must not infringe the rights or dignity of others.

4. Consent and respect for others

HeyUs is designed for looking out for each other, never for monitoring someone without their knowledge.

• You must not install or set up HeyUs on another person's device to track them, read their exchanges or control their device without their free and informed consent.
• Supervising a child is only allowed for a parent or legal guardian, with an agreement accepted on the child's device, and with respect for the child's age and privacy.
• You must not use HeyUs to harass, threaten, defraud, send illegal content, or infringe the rights of others.
• You are responsible for what you share and the automations you create.

5. Safety: important limits

HeyUs is not an emergency service. SOS, fall or crash detection and alerts notify your loved ones but can fail (battery, network, permissions, system settings, no response). If you are in danger, always call your country's emergency services. Detections are aids and may produce false alerts or fail to trigger.

6. Subscription and trial

• A free base is available with no time limit. Premium features are offered per device, after a 14-day free trial.
• Premium features are activated with an activation code bought on our website and paid with PayPal, one seat per device, for one year, with no automatic renewal. Price, delivery of the code, withdrawal and refunds are described in the terms of sale.
• When a subscription ends, Premium features stop but your data and the free base remain available; safety features always remain free.

7. Availability

The publisher strives to provide a continuous service but does not guarantee it will be free of interruptions (maintenance, outages, network, system updates). It may change, suspend or discontinue a feature; a permanent shutdown of the service would be announced in advance, giving you time to export your data.

8. Suspension

If these terms are breached, in particular through use without consent or abuse, the publisher may suspend a device's access to the HeyUs Connect service.

9. Intellectual property

The app, its logo, its name and its content belong to the publisher; you receive a personal, non-exclusive and non-transferable right of use. Your content remains yours: you only authorize us to transmit and store it in order to run the Service.

10. Liability

To the extent permitted by law, the publisher is not liable for indirect damages, the loss of data that was not backed up, or the consequences of an alert not received or of use contrary to these terms. Nothing in these terms limits the rights the law of your country grants you as a consumer.

11. Personal data

See the privacy policy and the data protection policy.

12. Changes and governing law

These terms may change; the current version is published on this page with its date, and significant changes are announced in the app. They are governed by the law of the publisher's country, without prejudice to the mandatory rules of your country of residence. Contact: info@heyus.app.