Install HeyUs on Windows, step by step
About 5 minutes. You need Windows 10 or 11 (64-bit) and about 500 MB of free space. No administrator rights are needed: HeyUs installs for your Windows account only.
1. Download the installer
- Click Download for Windows. The file is called HeyUs-Setup.exe (about 200 MB).
- If your browser says the file "isn't commonly downloaded": open the downloads list, click … next to the file, then Keep (in Edge: Show more then Keep anyway).
2. Get past the Windows warning
When you open the file, Windows may show a blue screen "Windows protected your PC" (Microsoft Defender SmartScreen). It appears for recent programs that are not yet signed with a commercial certificate; it does not mean HeyUs is dangerous.
- Click More info (the link under the text).
- Check that the app is HeyUs-Setup.exe, then click Run anyway.
This screen only appears for the first installation: the next updates are made by HeyUs itself, without it.
3. Install
- The Install HeyUs window opens (in English, or in French on a French Windows).
- Choose whether to Create a desktop shortcut, and leave Launch HeyUs when done ticked.
- Only tick Parental control (a child's PC, administrator rights) on a child's PC: Windows will then ask an administrator's permission. On your own PC, leave it unticked.
- Click Install. After a few seconds: "HeyUs is installed. You will find it in the Start menu."
4. First start
- The introduction asks for your language, your first name and your @name (unique: your loved ones can find you by it).
- To link this PC to your phone or to a loved one: Link a loved one or a device, or I received a code if someone sent you a code or a QR code.
5. HeyUs stays next to the clock
When you close the window, HeyUs keeps running in the notification area (next to the clock, sometimes behind the small ^ arrow): your loved ones' alerts, your reminders and your automations go on. Right-click the icon: Open HeyUs or Quit HeyUs.
6. Updates happen by themselves
HeyUs checks by itself whether a new version exists. It is downloaded and checked (signature and fingerprint) before being installed, then:
- an Update ready line appears in Me: one tap installs it in a few seconds;
- or it installs by itself while HeyUs is only in the notification area (setting Update automatically, in Me › Help and about).
Your data stays on the PC with every update.
Uninstall
Windows Settings › Apps › Installed apps (on Windows 10: Apps & features) › HeyUs › Uninstall. You can choose to also delete your data on this PC; your online links and groups are not affected.
If something goes wrong
- No "Run anyway" button: your organisation blocks unrecognised programs. Ask the PC's administrator.
- Your antivirus blocks the file: check that it comes from heyus.app, then allow it in the antivirus.
- Download interrupted: delete the file and download it again.
- Still stuck? Write to us: info@heyus.app.